Legal

Refund & Cancellation Policy

Effective date: October 31, 2026 · Last updated: October 31, 2026

This policy applies to purchases from Zenovatez (operated by Sk Gaffar Ali, India), including Zyn AI subscriptions and our agency services.

1. Zyn AI subscriptions: cancellation

  • Monthly plans (Starter, Pro, Agency) can be cancelled at any time.
  • After cancellation, your plan stays active until the end of the current billing period that you have already paid for. You will not be charged again after that.
  • To cancel, contact us by email or WhatsApp (details below), or use the cancel option in your account or payment confirmation where available. We will confirm the cancellation in writing.
  • The Free plan has no charges and needs no cancellation.

2. Zyn AI subscriptions: refunds

  • Subscription fees for a billing period that has started are non-refundable, including partly used periods, because AI usage is delivered instantly.
  • Duplicate or failed charges: if you were charged twice, or charged but your plan was not activated, tell us within 7 days of the charge and we will refund the extra or failed amount in full after checking the payment.
  • If a renewal was charged after you had already asked us to cancel, we will refund that renewal.

3. Agency services (video editing, websites, social media)

  • Cancellation and refund terms for agency work are as set out in the written quote or proposal agreed for your project.
  • If a project is cancelled before work starts, any advance paid will be refunded, less any amount stated as non-refundable in the quote.
  • If a project is cancelled after work has started, charges apply for the work completed up to that point, as per the quote.
  • No refund is given once delivered work has been approved by you. Revisions are provided as included in your quote.
  • Monthly retainers (for example social media management) can be cancelled with notice as per the quote; the current paid month is not refunded.

4. How refunds are paid

Approved refunds are processed within 5–7 working days of approval, to the original payment method (card, UPI, bank account or PayPal) through the payment gateway used. Your bank or card issuer may take additional time to show the amount in your account.

5. Contact for cancellations and refunds

Please include your name, the email or phone number used, the amount, the date and the payment/transaction ID.

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