Legal

Shipping & Delivery Policy

Effective date: October 31, 2026 · Last updated: October 31, 2026

1. No physical shipping

Zenovatez (operated by Sk Gaffar Ali, India) sells digital services only. We do not sell or ship any physical products, so no shipping charges apply and nothing is delivered to a postal address. All services are delivered online.

2. Zyn AI subscriptions

  • Access to your Zyn AI plan is delivered instantly after successful payment, online at zenovatez.com/zyn-ai, through your account on our website.
  • A confirmation of your payment is sent by the payment gateway and/or by us to the email or phone number you provided.
  • If your plan is not active within 24 hours of a successful payment, contact us with your payment/transaction ID and we will activate it or refund you as per our Refund & Cancellation Policy.

3. Agency services

  • Agency deliverables (edited videos, website files or a live website, social media content and reports) are delivered online, by email, WhatsApp, cloud drive link, or directly on your website or social accounts.
  • Delivery happens within the timeline agreed in your written quote, which starts once we receive the required payment and the materials and information we need from you.
  • Delays caused by late materials, feedback or approvals from the client may move the delivery date. We will tell you promptly if any delay happens on our side.

4. Delivery locations

Because our services are digital, we serve customers in India and internationally (including the Gulf, the US and the UK).

5. Contact

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